Terms & Conditions
Last updated: August 2026
About these terms
These terms apply to transfer services booked through this website or via WhatsApp with ELOT Private Transfer, ELOT, prevozi, Taras Litavskyi s.p., Tržaška cesta 78, 1000 Ljubljana, Slovenija, tax number SI32350864, registration number 7560605000.
Bookings and pricing
Prices shown on this website are starting rates for the stated route and vehicle, and include tolls, parking, bottled water and Wi‑Fi. The binding price is the one confirmed on WhatsApp or by email before the booking is finalised, once the exact route, timing and any special requests are known. A booking counts as confirmed when both sides have agreed those details.
Payment
Payment can be made in cash, by card on-site, or by bank transfer, as agreed at the time of booking.
Cancellations
Cancellation is free if you tell us at least 24 hours before the pickup time – a WhatsApp message is enough. If your plans change later than that, message us anyway and as soon as you can: nothing is prepaid, so there is no charge either way, but we need time to rearrange the schedule. Changes to a booking are always free if we can still fit them in.
If we cannot find you
At an airport we track the flight and wait two hours from landing at no charge, then 25 EUR an hour. Anywhere else the driver waits 15 minutes. If you have not arrived and we cannot reach you, the driver may leave after that and the booking is treated as completed; we reserve the right to charge the agreed fare for a journey nobody cancelled and nobody took. One message saves all of this, and a pickup we know is late is one we simply move.
Right of withdrawal
The 14 day right of withdrawal that normally applies to services bought online does not apply to passenger transport arranged for a specific date. This follows from Slovenian consumer protection law and Directive 2011/83/EU. Our cancellation terms apply instead: free cancellation up to 24 hours before the pickup, with no deposit taken.
Luggage and how many of you there are
The saloon takes four passengers with two large suitcases and two cabin bags. The van takes five with five large suitcases. Tell us at booking about anything beyond that: an extra case, skis, a bicycle, an instrument, a pushchair. A driver cannot solve undeclared luggage at the kerb, and the price is for the car named in the booking, so more people or more bags than were booked may need a second car, which is a separate trip. Please take everything with you at the end; we will always try to return what is left behind, but we are not responsible for it.
Children
Slovenian law requires a child restraint up to 150 cm, and the police enforce it. Seats and boosters are free, but we need to know when you book: how many children and how old, because the right seat has to be fitted before we set off. If a child we did not know about is waiting at the kerb and we have no suitable seat, we cannot legally carry them, and that counts as a missed pickup.
Passenger conduct
Passengers are expected to treat the vehicle and the driver with respect. The driver may decline to carry, or may end a journey, where behaviour endangers safety. Smoking is not permitted in either car. Where the vehicle is soiled or damaged beyond ordinary use, the actual cost of cleaning or repair is payable by the passenger responsible, on presentation of the invoice for it.
Liability
ELOT Private Transfer carries passengers in accordance with the Slovenian transport regulations in force. We are not liable for lateness caused by circumstances outside our control: traffic, weather, a delay at a border, a strike, a closed road, or any event that could not have been foreseen or averted. Where a delay is ours and none of that applies, our liability is limited to the fare for that journey. We do not cover what follows from it, such as a missed flight, a rebooked ticket or a night in a hotel; that is what travel insurance exists for. If you are connecting to a flight, allow proper time and tell us the flight number, and we will plan the pickup backwards from it. Nothing in these terms limits our liability for death or personal injury, or for damage caused by intent or gross negligence.
Who drives
The owner drives personally and the cars are his own. If illness, an accident or a breakdown makes that impossible, we may arrange another licensed carrier of the same standard, at the same price and with no charge to you, and we will tell you before you travel rather than at the kerb.
Governing law and jurisdiction
These terms are governed by the law of the Republic of Slovenia, and the court in Ljubljana has jurisdiction over disputes. If you are a consumer, this does not deprive you of the protection given to you by the law of the country where you habitually live, nor of your right to bring a claim before the courts of that country.
Out of court dispute resolution
As required by the Slovenian Act on Out of Court Resolution of Consumer Disputes, we state that we do not recognise any out of court dispute resolution provider as competent for disputes with us. This does not limit your rights: you can complain to us directly, to the Market Inspectorate of the Republic of Slovenia, or before a court.
Contact
For any questions about these terms, please contact us via WhatsApp at +386 51 422 411.